FAQ

What is 40Winks?

40Winks uses the power of online group buying to bring you unbeatable money saving offers from hotels and resorts worldwide.

How often do I receive emails telling me about the offers?

An email will be sent several times a week summarising the most popular offers on the site. If you see an offer that you like, just click on the link and it will take you directly to the page where you can view further information and buy the offer.

I would like to buy the offer – how do I do this?

Just click "BUY IT" before the offer ends. If the minimum number of people purchase the offer we will charge your card and send you an email to print your 40Winks voucher. If we do not attract the minimum number of people then the 40Winks offer is cancelled and your credit/debit card will not be charged. So invite all of your friends to join 40Winks to be sure you get the offer!

When do I receive my 40Winks voucher?

All vouchers are sent 24 hours after the offer closes. So, for example, if you purchase a offer which closes at midnight on Sunday, you will not receive your voucher until midnight on Monday – 24 hours later. Your voucher/s will be sent to you in an email but you can also view and print them by logging into your 40Winks account.
What happens if the 40Winks offer doesn’t reach the minimum number of purchasers to activate the offer?
If the offer doesn't reach its minimum number needed then it is cancelled and your credit/debit card will not be charged.

Why must there be a minimum number of purchasers?

40Winks is only able to secure such fantastic discounts from our hotel and resort partners by agreeing to generate them a guaranteed number of purchases.

How long do I have to use my 40Winks voucher?

The validity period is different for each offer. This will always be stated clearly in the offer terms. Vouchers are valid to redeem from 24 hours after the offer closes to give businesses time to prepare.

I have bought a 40Winks voucher - how do I use it?

Once the offer has closed and your card has been debited you will receive an email with a link to download and print your voucher. You can also log into your 40Winks account to view and print your voucher.
Once you have your printed voucher, simply take it to the business named and redeem it as you would any other coupon.

Can I buy a 40Winks offer as a gift for someone else?

You certainly can! When purchasing a offer you have the option of specifying the name of the person you will be gifting it to. Enter their name and continue with the purchase and 24 hours after the offer closes you will be sent the voucher which you can then send on to them by email, or print it off and give it to them directly!
To find out more about gifting 40Winks offers, click here.

If I don't use the full value of the 40Winks voucher in one visit, can I use the remainder later?

No. Unless otherwise stated you do not receive credit or cash-back for whatever value of the voucher you don't use.

Can I combine my 40Winks voucher with any other offers from the business?

Unfortunately 40Winks vouchers cannot be used in conjunction with any other offer or pre-existing booking.

What will you do with my credit card and billing information?

We use a fully PCI DSS compliant credit card processing company called Sage Pay (formerly Protx). All your information is transmitted via a Secure Socket Layer connection (SSL) and is fully encrypted. This and your other personal information is safe and secure and will only ever be used for your intended purpose. The secure padlock image on your browser confirms this. We will not store your credit card details on our servers and none of our staff have access to any of your payment details at any time.

Can I return a 40Winks voucher?

Returns are handled on a case-by-case basis. Unless there is something wrong with the purchase we are generally unable to offer refunds. If you would like to discuss returning your 40Winks voucher, e-mail or call us: 01603 772321.

What happens if I copy my 40Winks voucher and give it to a friend?

Each voucher has a unique reference number linked to your purchase and can only be redeemed once. We strongly discourage anyone from copying the voucher or passing on the voucher number to any other person as once the voucher has been redeemed it cannot be used again.
Each business has a list of every voucher that has been purchased and its unique number and they will mark off the voucher once it has been redeemed to prevent fraudulent activity.

How can I get my business on 40Winks?

This is really easy! Please call us on 01603 772321 or email business@40winks.co.uk and we will discuss the best way to promote your hotel or resort on 40Winks.

How can I get my password if I can't remember it?

It’s nice and easy, simply click "Sign in" on the left hand menu, then when the login box appears click "Forgotten password?" underneath the login button. Then enter your username, email or mobile phone number and your password will then be emailed to the address registered to your account.

What time can I check in/out?

Check in and out times will be different for each offer. This will be clearly stated on the offer terms.

How do I book my stay?

You need to call the hotel direct to book your stay and we highly recommend you call as soon as you can – all reservations are subject to availability. You will need to book and stay before the expiration date printed on the voucher.

Help! How do I get there?

Unless otherwise stipulated: Location maps and addresses are provided to enable you to make suitable arrangements.

Is breakfast/dinner included in the price?

Each offer will have different terms and inclusions for the price you pay. This information will be clearly stated on each individual offer so you are aware of the inclusions prior to purchasing.

How many people is the voucher valid for?

Again, this varies from offer to offer and it will be clearly stated in the terms. However, most offers are for two people sharing a room. If you would like to add extra people please call the hotel and check with them before purchasing your voucher. Please note that this will incur an additional charge which will need to be paid directly to the hotel.